Terms and Conditions
Welcome to isoconsultancykuwait.com, operated by ISO Consultancy Kuwait. These Terms and Conditions govern your access to and use of the website and the ISO consultancy, certification support, and related services we offer.
By accessing or using the website, booking a consultation, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website or our services. We encourage you to read this document carefully before proceeding, as it explains your rights, your responsibilities, and the basis on which we work with you.
Acceptance of Terms
By using this website, you confirm that you accept these Terms in full. If you do not agree to these Terms, you must stop using the website immediately.
You must be at least 18 years old, or acting on behalf of a legally registered business, to use this website or engage in our services. By using the site, you confirm that you meet this requirement and that you have the authority to accept these Terms on behalf of yourself or your organization.
You also agree to comply with all applicable laws and regulations of the State of Kuwait, as well as any relevant international regulations that apply to your use of our services. Continued use of the website following any updates to these Terms constitutes your ongoing acceptance of them.
Our Services
ISO Consultancy Kuwait provides ISO consultancy, certification readiness, gap analysis, documentation support, internal audits, training, and related management system consulting services. Our services cover a range of ISO standards, including but not limited to ISO 9001, ISO 14001, ISO 27001, ISO 45001, ISO 22000, and other industry-specific certifications, along with Halal certification support and related compliance solutions.
The specific services available, their scope, and their delivery method may vary depending on your industry, business size, and the requirements of the certification body or regulatory authority involved. We tailor our consultancy approach to each client’s operational needs, and not all services described on the website may be applicable or available to every client or business type.
Service availability is also subject to our internal capacity, the availability of qualified consultants, and any dependencies on third parties such as certification bodies or auditors. Where our services relate to obtaining government approvals, licenses, or certifications, please note that final decisions, approvals, and issuance of certificates remain solely with the relevant government authorities, certification bodies, or accreditation agencies. We facilitate and support this process, but we do not control or guarantee the outcome.
Unless otherwise agreed in writing, we do not guarantee specific results, certification timelines, or business outcomes from our services, as these depend on factors outside our direct control, including client cooperation, documentation accuracy, and third-party review processes.
User Responsibilities
When using our website or engaging our services, you agree to provide accurate, current, and complete information at all times. This includes company details, contact information, and any operational data required for us to deliver our consultancy services effectively.
You are responsible for submitting genuine, authentic documents when requested, whether for gap analysis, documentation review, certification preparation, or audit support. Submitting false, altered, or misleading documentation may affect the validity of any certification outcome and may result in termination of services.
You agree to cooperate reasonably during the service delivery process, including responding to requests for information, attending scheduled meetings or audits, and completing agreed action items within reasonable timeframes.
You must comply with all applicable laws of Kuwait while using our website and services. You also agree not to misuse the website, including attempting unauthorized access, introducing harmful code, or using the site for any unlawful or fraudulent purpose.
Fees and Payments
Fees for our consultancy services are determined based on the scope, complexity, and duration of the engagement, and are communicated to clients in advance through a formal quotation or service agreement. Where applicable, government fees charged by certification bodies, accreditation authorities, or regulatory agencies are separate from our consultancy fees and are the client’s responsibility unless otherwise agreed in writing.
Payment terms, including installment schedules or upfront deposits, will be specified in the relevant service agreement or invoice. Clients are expected to make payments by the agreed due dates to avoid disruption to service delivery.
Late payments may result in a temporary suspension of services, additional administrative charges, or delays in project timelines. We reserve the right to withhold deliverables, reports, or certification support until outstanding payments are settled.
Where applicable, taxes or other statutory charges will be added to invoices in accordance with Kuwaiti law and communicated clearly at the time of billing.
Refund and Cancellation Policy
Refund eligibility depends on the stage of the engagement at the time of cancellation and the specific terms outlined in your service agreement. Requests for refunds should be submitted in writing and will be reviewed on a case-by-case basis. Certain fees, including government fees, third-party charges, and costs already incurred on your behalf, are non-refundable once paid or committed. Administrative or processing fees may also be non-refundable, depending on the service.
If you wish to cancel an ongoing engagement, you must notify us in writing. Cancellation terms, including any applicable notice period or cancellation charges, will be set out in your service agreement. As a general principle, work that has already been completed, delivered, or submitted to a third party, such as a certification body, is considered performed and is generally non-refundable, even if the overall engagement is later cancelled.
Intellectual Property
All content published on this website, including but not limited to text, articles, service descriptions, graphics, logos, images, layouts, and downloadable materials, is the property of ISO Consultancy Kuwait or its licensors, and is protected under applicable intellectual property laws. Documents, templates, frameworks, and materials prepared by us during the course of a consultancy engagement remain our intellectual property unless expressly transferred to the client in writing as part of the service agreement.
You may not copy, reproduce, distribute, modify, or otherwise use any content from this website for commercial or public purposes without our prior written permission. Limited personal, non-commercial use, such as viewing pages for reference, is permitted, provided no ownership rights are implied or claimed. Any unauthorized use of our intellectual property may result in legal action to protect our rights and interests.
Confidentiality
We understand that the information and documents you share with us during a consultancy engagement are sensitive and business-critical. We are committed to protecting your confidential information and handling all client documents, records, and communications with appropriate care and discretion.
Confidential information shared with us will only be used for the purpose of delivering the agreed services and will not be disclosed to unauthorized third parties without your consent.
We may disclose confidential information where required by Kuwaiti law, a court order, or a legitimate request from a regulatory or government authority. In such cases, we will take reasonable steps to limit disclosure to what is legally required.
Limitation of Liability
ISO Consultancy Kuwait provides consultancy support to help you prepare for and pursue ISO certification and related compliance outcomes. However, we are not responsible for delays caused by government authorities, certification bodies, or accreditation agencies during their review, audit, or approval processes, as these are outside our direct control.
We are also not liable for delays or failures caused by third parties involved in your certification journey, including auditors, suppliers, or other external stakeholders. Similarly, we are not responsible for outcomes affected by incorrect, incomplete, or delayed information provided by you or your organization. We do not guarantee uninterrupted or error-free availability of the website and are not liable for any loss arising from website downtime, technical issues, or interruptions in access.
Content on this website, including articles, guides, and general information, is provided for informational purposes only and should not be treated as formal legal, regulatory, or professional advice. You should seek specific guidance from us or a qualified professional before making decisions based on website content.
To the fullest extent permitted by law, ISO Consultancy Kuwait shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our services, beyond the fees paid for the specific service in question.
Third-Party Links
This website may contain links to external websites operated by third parties, including certification bodies, regulatory authorities, or partner organizations. These links are provided for your convenience and reference only.
We do not control, endorse, or take responsibility for the content, accuracy, or privacy practices of any third-party website. Accessing external links is done at your own risk, and we recommend reviewing the terms and privacy policies of any third-party site before using it.
Privacy
Your personal information is collected, used, and protected in accordance with our Privacy Policy, which explains what data we collect, how we use it, and the measures we take to safeguard it.
By using this website or engaging our services, you consent to the collection and use of your information as described in our Privacy Policy. We encourage you to review the full Privacy Policy page on our website for complete details on how your data is handled.
Changes to These Terms
We reserve the right to update, modify, or revise these Terms at any time, at our sole discretion, to reflect changes in our services, legal requirements, or business practices.
Any changes will become effective as soon as the updated Terms are published on this website, along with a revised “Last Updated” date. We encourage you to review these Terms periodically to stay informed of any updates. Continued use of the website after changes are published constitutes acceptance of the revised Terms.
Governing Law
These Terms, and any dispute or claim arising out of or in connection with them or the use of this website and our services, shall be governed by and construed in accordance with the laws of the State of Kuwait.
Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Kuwait. By using this website, you agree to submit to the jurisdiction of these courts for the resolution of any such disputes.
Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please reach out to us using the details below. Our team is available to clarify any part of this document or assist with matters related to your use of our website or services.
Office Address: Al Hamra Tower & Mall, 159 Street 35th, Kuwait City, Kuwait
Phone Number: +973 3383 2422
Email Address: info@isoconsultancykuwait.com
Website: https://isoconsultancykuwait.com